This client was utilizing a homegrown eCommerce system to sell their products; however, the system was not able to meet their needs.
Through detailed conversations with the client, we determined that the best solution was the implementation of Salesforce B2B Commerce on Lightning Experience. Trifecta’s team developed a complex integration between SAP and Salesforce B2B.
eCommerce Site
Product detail pages include robust product information, images, inventory information, pricing, and the ability to immediately add the item to their cart. Pricing is custom and based on the customers preferred shipping address. The price shown to customers is the final, single price (base price plus freight). During the checkout process, additional custom logic calculates load sizes and indicates how much more product could fit on their delivery truck.
This client’s eCommerce site launched in August 2021.
Within a week of launch, they had onboarded three customers, with plans for 20 additional customer onboardings by end of year and full customer adoption in 2022.
