Diagnose your eCommerce Deficiencies

Time is of the essence in the medical industry. As a company that prides itself on “accurate and timely” diagnosis information, Great Basin was growing increasingly dissatisfied with their internal business processes, which were jeopardizing the continued success and growth of the company. Great Basin was utilizing the Salesforce platform, but had not built out a way to accept payment for orders. They were attempting to repurpose standard objects to track orders, which resulted in confusion, duplication, and mistakes. In addition, the Great Basin team was unable to forecast sales for new opportunities vs. recurring customer orders with their standard Salesforce reports. Trifecta was tasked with developing eCommerce capabilities that would streamline the order process, allow visibility of order life cycles, provide accurate reporting and forecasting, and integrate with payments, inventory, and shipping.